Last updated: 9 March 2026

At Habo, we design our products to be functional, comfortable and made for everyday use. Proper care helps keep your product in the best condition and ensures it performs as intended.

This page sets out our general product care guidance and our warranty approach for Habo products.

1. Product care

Please follow any care instructions provided on the product label, packaging, insert card, or product page.

Unless otherwise stated for a specific product, we recommend that you:

• wash according to the care label instructions;
  
• avoid harsh chemicals, bleach, or overly aggressive washing cycles unless expressly permitted;
  
• avoid excessive heat where not recommended;
  
• ensure products are fully dry before storage or reuse; and
  
• use the product only for its intended purpose.
  

Improper washing, misuse, rough handling, accidental damage, exposure to unsuitable conditions, or failure to follow care instructions may affect product performance and may not be covered under our warranty or return policy.

2. Product appearance and variation

Minor variations in colour, texture, stitching, finishing, dimensions or feel may occur from batch to batch and may also appear differently across screens and lighting conditions.

Such minor variations do not necessarily mean the product is faulty.

3. Limited warranty coverage

We stand behind the quality of our products. If your Habo product has a manufacturing defect, we will assess the issue and, where appropriate, offer a suitable remedy in accordance with our policies and applicable law.

This limited warranty generally covers:

• manufacturing defects in materials; and
  
• manufacturing defects in workmanship,
  

that are present at the time of delivery or become apparent during normal intended use within a reasonable period.

4. What is not covered

This warranty does not cover issues arising from:

• normal wear and tear;
  
• misuse, abuse, negligence or improper handling;
  
• washing or care contrary to our care instructions;
  
• accidental damage;
  
• cosmetic or minor variations that do not affect function;
  
• use for commercial, institutional, hospitality or non-household purposes unless expressly agreed by us in writing; or
  
• modifications, alterations, repairs or tampering by persons not authorised by Habo.
  

5. How to make a claim

If you believe your item has a manufacturing defect, please contact us at care@thehabo.com with:

• your order number;
  
• a description of the issue;
  
• clear photos or videos showing the issue; and
  
• any other information we may reasonably request to assess the claim.
  

We may ask you to return the product for inspection, where necessary.

6. Remedies

If we determine that the issue is covered, we may, depending on the circumstances:

• repair the item;
  
• replace the item;
  
• offer store credit; or
  
• provide another appropriate remedy in accordance with our Return, Exchange & Refund Policy and applicable law.
  

The remedy offered will depend on the nature of the issue, stock availability, and the condition of the product.

7. Relationship with other policies

This Product Care & Warranty page should be read together with our:

• Return, Exchange & Refund Policy;
  
• Shipping Policy;
  
• Terms of Service; and
  
• Privacy Policy.
  

Nothing on this page excludes any rights you may have under applicable Singapore law.

8. Contact us

If you have any questions about product care or a potential warranty issue, please contact us at:

Habo Pte. Ltd.

Email: care@thehabo.com