Return, Exchange & Refund Policy

Last updated: 21 September 2026

At Habo, every product is designed and checked with care. If your order arrives damaged, defective, or not as described, please let us know and we will work with you to make it right.

Change-of-mind returns

We do not accept returns, exchanges, or refunds for change of mind, including where you decide you no longer want the item after purchase. This does not affect any rights you may have under applicable Singapore consumer law.

Order changes before dispatch

If you selected the wrong size, colour, or delivery details at checkout, please contact us at care@thehabo.com as soon as possible.

We may be able to assist with order changes if:

• your request is received within 1 hour of placing the order; and
• your order has not yet been packed, processed, or handed over for delivery.

Eligible order change requests may include:

• changing to another colour of the same product;
• changing to another size of the same product;
• correcting delivery details.
  

Please note:

• order change requests are not guaranteed and are subject to stock availability and fulfilment status;
• if the requested replacement item has the same price, we may update the order accordingly;
• if the requested replacement item has a higher price, we will arrange for you to pay the difference before dispatch;
• if the requested replacement item has a lower price, we may issue the difference as store credit;
• once an order has been packed, processed, or handed over for delivery, we are unable to make order changes.

This order-change option is intended only to correct checkout mistakes before fulfilment. It does not apply to change-of-mind returns after dispatch.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us at care@thehabo.com within 7 days of receiving your order.

Please include:

• your order number;
• a short description of the issue; and
• clear photos or videos showing the damage, defect, or incorrect item, taken at the time of opening where possible.

We may ask for additional information to assess the issue. We recommend inspecting your order upon receipt and documenting any concerns before use.

What constitutes a defective or damaged item

We accept exchange or refund claims where the item received has a manufacturing defect or was damaged prior to or during delivery. This includes:

•       magnets that are non-functional, missing, or visibly damaged upon first opening the package;

•       fabric defects present upon opening, such as tears, holes, uneven stitching, or staining not caused by use;

•       incorrect items sent due to a fulfilment error on our part (wrong size, wrong colour, or wrong product); and

•       items that arrive in a condition inconsistent with being new, such as visible wear, soiling, or odour upon opening.

The following are not considered defects and are not eligible for exchange or refund:

•       damage caused by washing, improper care, or use inconsistent with the care instructions provided;

•       normal variation in fabric texture, colour, or appearance within acceptable manufacturing tolerances;

•       damage resulting from use after the item has been received; and

•       items returned without original packaging where packaging is required to assess the claim.

Eligibility

To be eligible for an exchange, repair, or other appropriate remedy:

• the issue must not be caused by misuse, improper care, washing, accidental damage, or normal wear and tear;
• the item should be unused and unwashed, unless the defect would not reasonably have been discoverable before use;
• the item should be returned with its original packaging and all original components, where reasonably possible.

Our remedies

Where a product is confirmed to be damaged, defective, or otherwise not in conformity with the contract at the time of delivery, Habo may, in accordance with applicable law:

• repair the item;
• replace the item; or
• where repair or replacement is not possible, not reasonable, or cannot be carried out within a reasonable time, provide an appropriate price reduction or refund.

The remedy offered will depend on the nature of the issue and the circumstances of the case.

If your claim is approved, we will provide instructions for the return, if needed. For approved damaged or defective item claims, Habo will cover the reasonable return or exchange shipping costs.

Please do not send items back without contacting us first, as unapproved returns may not be accepted.

What is not covered

This policy does not cover:

• change-of-mind returns;
• damage caused by misuse, improper handling, improper washing or care, or failure to follow care instructions;
• normal wear and tear;
• minor variations that do not affect the product’s functionality; or
• issues that were clearly disclosed before purchase.

Important note on consumer rights

Nothing in this policy excludes or limits any rights you may have under applicable Singapore law, including the Consumer Protection (Fair Trading) Act.

Need help?

If something is not right with your order, please contact us at care@thehabo.com and we will be happy to assist.