Privacy Policy

Last updated: 9 March 2026

Habo Pte. Ltd. (“Habo”, “we”, “us” or “our”) operates this website and online store, including all related content, features, tools, products and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with us through the Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal data we collect

In this Privacy Policy, “personal data” generally means data about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.

Depending on how you interact with us, we may collect the following categories of personal data:

• Contact and identity information, such as your name, email address, phone number, billing address and shipping address.
• Order and transaction information, such as products purchased, cart contents, payment status, delivery details, returns, exchanges and order history.
• Account information, such as login details, saved preferences and account settings, where you create an account.
• Communications, such as messages you send us through email, forms, chat, social platforms or customer support channels.
• Device and technical information, such as IP address, browser type, device type, approximate location, and information about how you access and use our website.
• Usage information, such as pages viewed, products clicked, time spent on pages, referring websites, and interactions with our Services.
• Marketing and preference information, such as whether you open our emails, click on marketing links, or opt in to receive updates from us.

We do not typically store your full payment card details ourselves. Payments are generally processed by our third-party payment service providers.

2. How we collect personal data

We may collect personal data:

• directly from you, when you place an order, create an account, subscribe to our emails, contact us, submit a form, or otherwise provide information to us;
• automatically, through cookies, pixels, analytics tools and similar technologies when you use our website; and
• from service providers or partners, such as Shopify, payment processors, logistics partners, analytics providers, fraud prevention providers, and marketing platforms that support our Services.

Our store is hosted on Shopify. As a result, information you provide through the Services may be collected and processed by Shopify on our behalf and, in some cases, by Shopify for its own platform-related purposes. Shopify’s consumer privacy information is available on Shopify’s privacy pages.

3. Why we collect, use and disclose your personal data

We may collect, use and disclose your personal data for purposes including the following:

• to provide the Services to you;
• to process and fulfil your orders, including payment, shipping, delivery, returns and refunds;
• to communicate with you about your orders, account or customer service enquiries;
• to personalise and improve your shopping experience;
• to operate, maintain and improve our website, products and Services;
• to detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity;
• to comply with legal and regulatory obligations;
• to enforce our terms, policies and legal rights; and
• where permitted by law, to send you marketing and promotional materials about our products, launches, offers or updates.

Where required under applicable law, we will obtain your consent before sending you marketing communications. You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

If we send marketing messages to a Singapore telephone number, we will do so in accordance with the applicable Do Not Call provisions under Singapore law.

4. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how users interact with our Services, improve site performance, and support analytics and marketing.

Some cookies are necessary for the website to function properly. Others help us understand browsing behaviour, measure campaign performance, or show more relevant advertising.

You can usually manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Services.

5. When we disclose personal data

We may disclose your personal data to third parties where reasonably necessary for the purposes set out in this Privacy Policy, including:

• Shopify, which hosts and powers our online store;
• payment processors, to process payments securely;
• logistics, warehousing and fulfilment providers, to pack, ship and deliver your orders;
• technology and cloud service providers, to host systems, store data and support our operations;
• analytics, advertising and marketing providers, to understand site usage and support campaigns;
• professional advisers, such as lawyers, accountants, auditors and insurers;
• regulators, public authorities or law enforcement agencies, where required or permitted by law; and
• buyers, investors or successor entities, in connection with an actual or proposed business sale, merger, restructuring or acquisition.

We do not sell your personal data in the ordinary sense of the word.

6. Overseas transfers

Because we use service providers such as Shopify and other technology, payment, analytics and logistics partners, your personal data may be transferred to, stored in, or processed outside Singapore.

Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012 (“PDPA”).

7. Retention

We retain personal data only for as long as it is reasonably required for the purposes for which it was collected, or for legal or business purposes such as tax, accounting, dispute resolution, fraud prevention, warranty handling, or enforcing our rights.

When personal data is no longer necessary for these purposes, we will cease to retain it, or remove the means by which it can be associated with you, as required by applicable law.

8. Protection of personal data

We take reasonable administrative, physical and technical measures to help protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to:

• request access to personal data we hold about you;
• request correction of personal data that is inaccurate or incomplete;
• withdraw consent to our collection, use or disclosure of your personal data for certain purposes; and
• opt out of receiving marketing communications from us.

Please note that if you withdraw consent, we may not be able to continue providing certain products, services or features to you, depending on the nature of your request. We may also need to retain certain information where required or permitted by law. Under the PDPA, individuals may withdraw consent on giving reasonable notice.

To exercise any of these rights, please contact us using the details below.

10. Third-party services and links

Our Services may contain links to third-party websites, apps or platforms. We are not responsible for the privacy, security or content of those third-party services, and you should review their own policies before providing personal data to them.

11. Children

Our Services are not directed to children, and we do not knowingly collect personal data from children without appropriate consent from a parent or guardian where required.

If you believe a child has provided us with personal data inappropriately, please contact us and we will review the matter.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or data handling practices. Any updated version will be posted on this page with the revised “Last updated” date.

13. Contact us

If you have any questions, requests or complaints relating to this Privacy Policy or our handling of your personal data, please contact us at:

Habo Pte. Ltd.
Email: care@thehabo.com

Data Protection Officer
Office Number: +6566909262
Business Email Address: INFO@3ECPA.COM.SG

Habo Pte. Ltd. complies with the Singapore Personal Data Protection Act 2012.